Harrowonthehill Storage Service Terms and Conditions

These service terms and conditions set out the basis on which Harrowonthehill Storage provides storage services to customers in the UK. By making a booking, accessing a storage unit, or allowing goods to be delivered or placed into storage, you agree to comply with these terms. Please read them carefully before entering into any storage agreement. If you do not accept these terms, you should not use the service.

Harrowonthehill storage services are intended for lawful domestic and commercial storage only. These terms apply to all customers, including individuals, sole traders, partnerships, and companies. They are designed to create a clear, fair, and workable framework for the use of storage units, handling of goods, payments, cancellations, and legal responsibilities. Nothing in these terms affects your statutory rights as a consumer where those rights cannot lawfully be excluded.

In these terms, references to “we”, “us”, and “our” mean the storage provider, and references to “you” and “your” mean the person or business booking or using the storage service. The word goods includes items placed into storage, delivered to a unit, or otherwise left under our control or on the premises. The word booking means the request and acceptance of a storage unit or related service, whether made online, by phone, in writing, or in person.

1. Booking Process

A booking is only confirmed once we have accepted your request and, where required, received any initial payment or deposit. Availability may change at any time before confirmation. We reserve the right to refuse a booking if we reasonably believe the service would be used in breach of law, in breach of these terms, or in a manner that could cause risk to our staff, other customers, the premises, or the stored items of others.

When placing a booking for storage at Harrowonthehill, you must provide accurate and complete information. This includes your full name or business name, correct contact details, billing details, and information about the type of goods to be stored. You must tell us if your items are unusual, fragile, hazardous, valuable, perishable, or require special handling. Any material change in the nature of the goods after booking must be notified to us without delay.

We may ask for identification before confirming access to a unit or before allowing goods to be stored. This helps us comply with security and anti-fraud obligations. You must ensure that anyone you authorise to act on your behalf has proper authority to do so. If a booking is made on behalf of a company or another person, you confirm that you have the power to bind that person or entity to these terms.

2. Use of the Storage Unit

The storage unit is provided for the sole purpose of storing lawful goods. It must not be used as living accommodation, a workplace open to the public, or for any activity that is unlawful, unsafe, noisy, offensive, or likely to damage the premises or disturb others. You must keep the unit locked, tidy, and free from pests, moisture-producing materials, and contamination. Access is restricted to authorised users only.

You must not store any prohibited items, including but not limited to explosives, firearms, ammunition, illegal drugs, stolen property, radioactive materials, live animals, contaminated waste, or items that create a fire, health, or environmental risk. You must also not store cash, securities, deeds, or items of exceptional value unless we have expressly agreed in writing. The listing of prohibited items is not exhaustive, and we may refuse or remove any item we reasonably consider unsuitable for storage.

You are responsible for ensuring that all goods are properly packed and suitable for storage. We do not accept responsibility for packaging that fails due to poor preparation, ordinary wear and tear, or the natural condition of the items stored. If we reasonably believe goods are leaking, emitting odours, attracting pests, or posing a risk to others, we may take protective action, which can include moving, isolating, or disposing of the goods in accordance with law.

3. Payments, Fees, and Charges

All fees must be paid in accordance with the agreed payment schedule. Charges may include rental fees, deposits, administration fees, late payment charges, cleaning charges, disposal costs, lock replacement fees, and reasonable costs incurred by us in enforcing these terms. Prices may be changed from time to time, but any increase will be notified in advance and will apply only as permitted by the agreement and applicable law.

You authorise us to collect payments using the method you provide. If a payment fails, is reversed, or is disputed without proper basis, we may suspend access to the unit until the balance is cleared. Where payment remains overdue, we may exercise any rights available to us under these terms and under applicable law, including interest, recovery of reasonable debt collection costs, and sale or disposal procedures where lawful and appropriate.

All sums are due in full without deduction or set-off unless we agree otherwise in writing or the law requires a different approach. If you believe an invoice is incorrect, you must tell us promptly so that we can review it. A disputed charge does not excuse timely payment of undisputed amounts. Any refund due to you will be made using the original payment method where reasonably possible.

4. Cancellations, Termination, and Access

You may cancel a booking before the start date in accordance with the cancellation terms shown at the time of booking. If a unit has already been allocated or access has been provided, cancellation rights may be limited, and some charges may still apply. If you are a consumer and have a legal right to cancel under distance selling or consumer law, those rights apply only where the law states they do and subject to any lawful exceptions.

We may terminate or suspend your agreement immediately if you breach these terms, fail to pay, provide false information, use the premises unlawfully, or create a risk to safety, security, or compliance. On termination, you must remove all goods immediately unless we agree a short extension in writing. If you fail to do so, we may continue to charge storage fees and take lawful steps to secure, move, or dispose of the goods after giving any required notice.

You are responsible for removing all personal data, keys, access devices, and unwanted materials before vacating the unit. Once the agreement ends, any items left behind may be treated as abandoned if allowed by law and these terms. We are not obliged to hold vacant units open beyond the termination date unless a separate arrangement is made. Access rights may be restricted during maintenance, emergencies, inspections, or events outside our reasonable control.

5. Liability and Insurance

We take reasonable care in operating the storage service, but Harrowonthehill Storage is not responsible for loss or damage to goods unless caused by our negligence or another liability that cannot lawfully be excluded. In particular, we are not liable for loss caused by: inadequate packaging, inherent defects in the goods, ordinary deterioration, mould, pests, temperature variation, water ingress not caused by our negligence, theft where reasonable security measures were in place, or events outside our control.

You remain responsible for insuring your goods at all times. We do not provide insurance unless expressly stated in writing. You should obtain adequate cover for the full replacement value of the items stored, including any special risks that may apply. If you choose not to insure your goods, you accept the financial risk of loss or damage to the fullest extent permitted by law.

Our total liability for any claim arising out of the storage service will be limited to the amount paid by you for the period during which the loss occurred, except where law requires a different limit or where liability cannot be excluded, such as for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Nothing in these terms limits your statutory rights as a consumer where such rights apply.

6. Waste Regulations and Environmental Compliance

You must comply with all applicable UK waste laws and environmental rules when using the service. No waste may be stored, abandoned, or left in a unit unless we have expressly agreed to accept it and any legal requirements have been satisfied. This includes not leaving household rubbish, construction waste, electrical waste, chemicals, oils, paint, gas cylinders, asbestos, contaminated materials, or any item classified as controlled, hazardous, or special waste unless handled in strict accordance with the law and our written instructions.

If goods become waste while in storage, you remain responsible for lawful removal, transport, and disposal. You must not place waste in communal areas, by entrances, or outside the unit except where we have clearly authorised a collection or disposal process. If we incur costs due to unlawful dumping, contamination, cleaning, pest control, or regulatory compliance caused by your goods or your actions, you must reimburse us on demand for all reasonable expenses, subject to applicable law.

We may inspect, isolate, or remove materials that we reasonably believe pose an environmental or health risk. If necessary, we may notify the relevant authorities or engage licensed contractors to deal with the issue. You must cooperate with any legal requirement relating to waste transfer notes, duty of care obligations, or documentation needed for disposal. Failure to comply may lead to immediate termination and recovery of all resulting costs.

7. Risk, Security, and Customer Responsibilities

You are responsible for ensuring the unit is secured properly whenever you leave the premises. You must not share access codes, keys, or security information with unauthorised persons. Any loss, theft, or misuse of access credentials should be reported as soon as reasonably possible. We may update security procedures from time to time, and you must follow any reasonable instructions issued for the safe use of the facility.

You must not interfere with alarms, cameras, locks, fire equipment, or safety signage. Tampering with security or fire safety systems may lead to immediate termination and may be reported to the appropriate authorities. You are also responsible for the behaviour of anyone you invite or authorise to enter the site, and for ensuring that they comply with these terms at all times.

If you place items in storage on behalf of another person, you confirm that you have informed them of these terms and obtained any necessary authority. Where multiple people are named on an account, each person is jointly and severally responsible for payment and compliance unless we agree otherwise in writing. Any notice sent to one named customer may be treated as notice to all named customers.

8. Notices, Changes, and Governing Law

We may update these terms from time to time to reflect changes in law, business practice, or the way the service is operated. The version in force at the time of your booking will generally apply to that booking, unless a change is required by law or is necessary for safety or security. Continued use of the service after notice of a lawful change may be treated as acceptance of the revised terms.

Any notice required under these terms may be given by post, email, or another reasonable method of communication to the contact details last supplied by you. You must keep your details up to date. If you do not do so, any notice sent to the last known address or email address may still be treated as validly served, subject to any mandatory legal requirements.

These terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law provides otherwise or where another court must have jurisdiction by law. If any provision of these terms is found unenforceable, the remaining provisions will continue in full force and effect.