Storage Harrow on the Hill Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Harrow on the Hill provides storage, removal, collection, delivery and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, firm or company requesting or using our services.
1.2 Company means Storage Harrow on the Hill, the provider of storage, removal and associated services.
1.3 Services means any storage, removal, packing, unpacking, transportation, loading, unloading, handling, collection, delivery, or related services provided by the Company.
1.4 Goods means the items that the Client requests the Company to handle, transport or store.
1.5 Contract means the agreement between the Client and the Company for the provision of Services, incorporating these Terms and Conditions.
1.6 Working Day means Monday to Friday, excluding public holidays in England and Wales.
2. Scope of Services
2.1 The Company provides domestic and commercial storage and removal services, including but not limited to collection and delivery of Goods, loading and unloading, and short-term or long-term storage.
2.2 The specific scope of Services for each job will be set out in the quotation or booking confirmation. Anything not expressly stated as included will be deemed excluded.
2.3 The Company may use its own vehicles, equipment, and staff or may engage carefully selected subcontractors to carry out all or part of the Services. The Company remains responsible for ensuring that subcontracted Services are provided in accordance with these Terms and Conditions.
3. Quotations and Pricing
3.1 Any quotation provided by the Company is based on the information supplied by the Client, including property access, parking availability, the volume and nature of Goods, and any special handling requirements.
3.2 All quotations are estimates only unless explicitly stated to be a fixed price. If the information on which the quotation is based is incomplete or inaccurate, or if the scope of work changes, the Company may adjust the price accordingly.
3.3 Quotations are valid for a limited period stated on the quotation. If no period is stated, the quotation is valid for 30 days from the date of issue, after which the Company may revise the quotation.
3.4 The price does not include customs duties, parking fines, tolls, congestion charges, or any other third-party fees unless specifically stated. These may be charged to the Client as additional costs.
4. Booking Process
4.1 A booking is made when the Client accepts the quotation or service proposal, confirms the requested date, and provides all required details requested by the Company.
4.2 The Company may request a deposit or full payment in advance to secure the booking. The amount and due date will be confirmed at the time of booking.
4.3 Bookings are subject to availability. The Company does not guarantee any date or time until it issues a booking confirmation.
4.4 The Client is responsible for checking that the booking confirmation accurately reflects the requested Services, dates, addresses, and any agreed special instructions. Any errors must be notified to the Company as soon as possible and no later than 24 hours after receipt of the confirmation, or the confirmation will be deemed accepted.
5. Client Obligations
5.1 The Client must ensure that the Company has suitable access to the premises at both collection and delivery points, including parking for vehicles and safe access for staff.
5.2 The Client must obtain any necessary permits or permissions for parking, loading, and unloading, unless the Company has expressly agreed in writing to arrange these.
5.3 The Client must ensure that all Goods are properly packed and prepared for removal and storage, unless the Company has agreed to provide packing services.
5.4 The Client warrants that they are the owner of the Goods or are authorised by the owner to enter into the Contract and to arrange for the Goods to be handled, transported or stored by the Company.
5.5 The Client must not include in the Goods any items that are prohibited under these Terms and Conditions or under applicable law, including hazardous, illegal or perishable items.
6. Payments and Charges
6.1 The Client must pay the charges set out in the quotation or booking confirmation, together with any additional charges incurred under these Terms and Conditions.
6.2 Unless otherwise agreed in writing, payment is due as follows:
a) For removal-only services, full payment is due no later than the start of the job on the service date.
b) For storage services, the first period of storage is payable in advance prior to or on the date of commencement of storage, and subsequent periods are payable in advance on the due dates specified by the Company.
6.3 The Company may accept various payment methods, such as bank transfer or card payment, as specified in its invoices or booking documents.
6.4 If the Client fails to make any payment on the due date, the Company may charge interest on the overdue amount at the statutory rate and may suspend or withhold Services, including denying access to stored Goods, until payment is received in full.
6.5 The Company has a lien over the Goods for all sums due and unpaid under the Contract. If any sum remains unpaid for 90 days after it falls due, the Company may, after giving reasonable notice, sell or dispose of some or all of the Goods and apply the proceeds towards the outstanding balance and costs of sale or disposal. Any surplus will be held for the Client, and any shortfall shall remain payable by the Client.
7. Cancellations and Changes
7.1 The Client may cancel a booking by giving written or verbal notice to the Company. The timing of the cancellation will determine any applicable cancellation charges.
7.2 Unless otherwise stated in the quotation or booking confirmation, the following cancellation charges apply for removal and collection services:
a) More than 7 Working Days before the scheduled service date: no cancellation charge.
b) Between 3 and 7 Working Days before the scheduled service date: up to 50 percent of the quoted price may be charged.
c) Less than 3 Working Days before the scheduled service date or on the service date: up to 100 percent of the quoted price may be charged.
7.3 For ongoing storage services, the Client must give not less than 14 days notice of termination, unless otherwise agreed. Storage charges remain payable up to and including the date that the Goods are collected from storage.
7.4 The Company may cancel or reschedule the Services if it is unable to perform them for reasons beyond its reasonable control, including severe weather, road closures, accidents, or staff illness. In such cases, the Company will offer an alternative date or a refund of any sums paid for Services not yet provided, and this shall be the Client's sole remedy.
8. Excluded and Prohibited Goods
8.1 Unless expressly agreed in writing, the Company will not carry or store the following items:
a) Cash, jewellery, watches, precious metals, or other items of high value.
b) Securities, financial instruments, important documents, or irreplaceable items.
d) Hazardous or dangerous materials, including flammable, explosive, corrosive or toxic substances.
e) Illegal items, drugs, weapons, or items obtained unlawfully.
8.2 If the Client submits any such prohibited items without the Companys knowledge, the Company will not be liable for any loss, damage or consequences arising and may arrange for the items to be removed, destroyed or handed to the authorities. The Client will be responsible for any costs or losses incurred.
9. Waste Regulations and Disposal
9.1 The Company operates in accordance with applicable UK waste management and environmental regulations. The Company is not a general waste carrier or disposal service unless expressly agreed as part of a separate service arrangement.
9.2 The Client must not present general household waste, construction rubble, hazardous waste or similar materials as part of the Goods for removal or storage unless the Company has specifically agreed to handle such materials and has quoted for this service.
9.3 Where the Company agrees to remove unwanted items for disposal or recycling, these items become the responsibility of the Company for the purposes of disposal only. The Client warrants that they have the right to dispose of such items.
9.4 Any waste disposal services will be carried out in compliance with relevant waste transfer and duty-of-care requirements. The Client may be charged additional fees for disposal based on weight, type of material, or third-party charges.
9.5 If the Client presents items for disposal that are classed as hazardous or require special handling and this has not been previously disclosed, the Company may refuse to carry or dispose of them and may charge for any costs incurred in safely dealing with such items.
10. Liability and Limitations
10.1 The Company will exercise reasonable care and skill in providing the Services and in handling, transporting and storing the Goods.
10.2 The Companys liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable amount per job or per item as stated in the quotation or booking documents. If no figure is stated, the Companys total liability shall not exceed a reasonable commercial limit having regard to the price paid for the Services.
10.3 The Company shall not be liable for:
a) Loss or damage arising from the Client's failure to properly pack Goods, unless the Company has provided packing services.
b) Loss or damage to fragile or delicate items, including glass, china, artwork, electronics or similar, unless these were specifically declared and the Company agreed to handle them as such.
c) Loss or damage arising from wear and tear, gradual deterioration, inherent vice, or pre-existing defects in the Goods.
d) Loss or damage caused by vermin, insects, mould, or damp where the Company has taken reasonable steps to protect the storage environment.
e) Consequential or indirect loss, including loss of profit, loss of opportunity, or loss of enjoyment.
10.4 The Client must notify the Company in writing of any loss or damage as soon as reasonably practicable and, in any event, within 7 days of the date of delivery or access to the Goods. Failure to notify within this period may affect the Companys ability to investigate and may limit or extinguish any liability.
10.5 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud, or for any other liability which cannot lawfully be limited or excluded.
11. Insurance
11.1 The Company maintains insurance appropriate for its operations; however, this may not cover the full value of all Goods.
11.2 The Client is strongly advised to arrange adequate insurance cover for the full value of the Goods being moved or stored, either through their own insurer or any optional cover that the Company may offer from time to time.
12. Access to Stored Goods
12.1 Access to storage facilities is by prior arrangement with the Company and may be subject to specific opening hours or access conditions.
12.2 The Company may charge a reasonable fee for access outside normal operating procedures or for frequent access requests.
12.3 The Client must comply with all safety and security rules when visiting storage premises and must not interfere with the property or Goods of other clients.
13. Termination of Storage
13.1 Either party may terminate the storage element of the Contract by providing written notice in accordance with these Terms and Conditions.
13.2 On termination, the Client must arrange for all Goods to be removed from storage and for all outstanding sums to be paid.
13.3 If the Client fails to remove Goods following termination or following notice given by the Company, the Company may treat the Goods as abandoned and exercise its lien and sale rights as set out in these Terms and Conditions.
14. Data Protection and Privacy
14.1 The Company will process personal data provided by the Client in accordance with applicable UK data protection law.
14.2 Personal data is used for the purposes of administering bookings, providing Services, taking payment, and meeting legal obligations. The Company may also retain records for a reasonable period in line with legal and regulatory requirements.
15. Complaints and Dispute Resolution
15.1 If the Client has any concerns or complaints about the Services, they should raise these with the Company as soon as possible so that the Company can seek to resolve the issue.
15.2 The Company will investigate complaints promptly and will aim to provide a response within a reasonable timescale. The Client agrees to cooperate with any investigation and to provide relevant information where requested.
16. Force Majeure
16.1 The Company will not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to severe weather, natural disasters, accidents, traffic delays, strikes, or acts of government.
16.2 In the event of a force majeure incident, the Company may suspend Services and will resume them as soon as reasonably practicable or offer to reschedule.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any Contract between the Client and the Company are governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall to that extent be severed from the remaining provisions, which shall continue to be valid and enforceable.
18.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of it, nor shall any single or partial exercise preclude any further exercise of the same or another right or remedy.
18.3 These Terms and Conditions, together with the quotation or booking confirmation, constitute the entire agreement between the Client and the Company and supersede all prior understandings, representations, or agreements relating to the Services.
18.4 The Client may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where this does not materially prejudice the Client.
18.5 The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.
